Frequently Asked Questions
Everything you need to know about your Supertails order.
What is the standard shipping timeframe?
Most orders are processed within 24 hours and delivered within 3-5 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we offer a 14-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button with specific measurements to help you find the perfect fit.
Do you offer international shipping?
Currently, Supertails ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure encrypted checkout.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.