Returns & Exchanges
At Supertails, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Ensure your products are unworn, unwashed, and still have the original tags attached to qualify for a full refund.
Initiate Your Request
Log in to your Supertails account, navigate to your order history, and select the items you wish to return or exchange.
Pack the Items
Place the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Schedule a Pickup
Choose a convenient time slot for our courier partners to collect the package from your doorstep at no additional cost.
Receive Your Refund
Once our quality team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing